ECTS credits: 3
Lectures: 2
Exercises: 1

Course objective:

Familiarise students with the occurrence and effect of psychosocial stress on the human experience and behaviour, and with possible actions for the prevention, mitigation and elimination of stress.

Course contents:

Introduction to the course: communication as the source of stress and the prevention of stress with active communication, a historical overview of understanding stress, an overview and definition of basic concepts: stressor, stress and stressful situations. Biological basis of stress. Role of nervous and endocrine system in the regulation of stress response, stress and immune function of the organism: relation between stress and disease, somatic stress-related diseases. Theoretical approach to stress: psychophysiological approach: psychosomatic theory of stress, fight-or-flight theory, general adaptation syndrome; social approach: theory of major life events; cognitive approach; transactional model of stress; integrative approach: diathesis-stress model. Stress mediators and moderators: situational features: stress intensity and frequency, controllability of occurrence and outcome, developmental aspects of stress, demographic profile of an individual, individual traits, lifestyle and habits; physical activity, nutrition, free time activities. Stress coping: maladaptive coping strategies: addictions and risky behaviour, adaptive coping strategies: problem-focused coping (seeking information, direct actions, cognitive actions, problem solving), emotion-focused coping (expressing emotions, passivation – problem avoidance and suppression), fatalism and religion, reinterpretation, fantasy (desire), humour, seeking social support. Specific sources of stress and their effects: abuse, bullying, mobbing, social and racial discrimination, social anxiety; public-speaking and evaluation anxiety, information technology and user stress, working with clients – stress arising from contact with users, stress and burnout. Stress management and preventing the occurrence and harmful effects of stress: organisational climate and stress, possible treatments.

Competences:

General: knowledge of basic terms related to stress, skill of recognising causes, signs and symptoms of stress, skill of distinguishing positive and negative aspects of personal and common stress coping strategies. Specific: knowledge of different theoretical approaches to stress. Knowledge and skills to propose activities for mitigating the existing stress or preventing future stress in the organisational environment.

Learning outcomes:

Having passed the exam, students will be able to: 1. Explain basic concept related to stress. 2. Identify causes, signs and symptoms of stress. 3. Identify positive and negative aspects of personal and common stress coping strategies. 4. Explain different theoretical approaches to stress. 5. Propose activities for mitigating the existing stress or preventing future stress in the organisational environment. These learning outcomes contribute to the following outcomes of the study programme of motor vehicle maintenance: - Analyse the causes and effects of vehicle malfunctions. - Use teamwork skills in motor vehicle servicing. - Demonstrate professional and ethical responsibility in vehicle maintenance. The aforementioned learning outcomes contribute to the learning outcomes of the study programme of Crisis management: - Manage activities of a multidisciplinary team in crises using acquired communication skills - Analyse different assumptions, approaches, results and procedures in security issues - Present their own attitudes, solutions, projects and ideas on crisis management issues These learning outcomes contribute to the following outcomes of the study programme of aircraft maintenance: -Analyse errors in operational flying from the reliability programme in aircraft maintenance. -Distinguish responsibilities for the provision of working conditions, task accomplishment and the process of organising aircraft maintenance. -Describe professional and ethical responsibility of the human factor in aircraft maintenance