ECTS credits: 4
Lectures: 2
Exercises: 2

Course objective:

Gaining basic knowledge of the organisation of servicing.

Course contents:

Latest achievements and world trends in maintenance organisation. Organising the work of service centres. Classification of equipment (machines, devices, technical systems). Equipment manufacturers and service centres. Classification of service centres by type of work and category. Various types of service. Commercial operations of service centres. Strategy selection at the organisation of servicing. Creating and regulating the maintenance processes for various types of service. Organisation of service logistics, storage, stock and spares planning. Optimisation of processes selected for typical maintenance interventions. Organisation of activities: cyclic service interventions, troubleshooting, general repairs – reconstructions – upgrades, logistic support, information system, organisational schemes, training.

Competences:

Competence for designing and monitoring organisational and supporting processes in the system of motor vehicle maintenance

Learning outcomes:

Having passed the exam, the student will be able to: 1. Analyse activities in organisations dealing with motor vehicle maintenance. 2. Organise and plan the operation of a service centre. 3. Manage technical and commercial operations of a service centre. 4. Analyse business results. 5. Demonstrate professional and ethical responsibility. 6. Understand the need for lifelong learning. These learning outcomes contribute to the following outcomes of the study programme of motor vehicle maintenance: - Describe the features and function of motor vehicle maintenance. - Apply the technological processes of motor vehicle maintenance. - Use computer technology in the resolution of motor vehicle issues. - Plan the process of managing the motor vehicle maintenance system. - Use teamwork skills in motor vehicle servicing.