Vijesti

2010 / Communicology

Communicology

15.11.2010

STUDY: Computer Systems Maintenance

Course: Communicology

 

Semester:

Lectures + Exercises:

Total:

ECTS Credits:

IV

2

2

60

4

Course Objective: Gaining comprehension of communication process, types and of successful communication. Enhancing communication skills.

Course Contents: 1) Nature of communication process; 2) Basic communication principles; 3) Set prejudice about communication; 4) Types of communication; 5) Verbal and non-verbal communication; 6) Sources of difficulties in communication; 7) Speaker’s characteristics hindering communication; 8) Communication skills; 9) Cooperation; 10) Active listening; 11) Complete and incomplete messages; 12) Communication responsibility; 13) Non-violent settlement of conflicts; 14) Negotiating and mediation; 15) Individual and group differences in communication.

General and Specific Competencies (Knowledge and Skills): Knowledge of the communication process. Successful application of communicative skills.

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